Thursday, July 22, 2010

Should I pay seller for shipping back and close case?

1. I returned an item (not as described) to seller on his request. The seller asked me for more money for repairs, so I opened a case. Now the seller only wants to charge me $22 for shipping it back to me. Should I pay for the shipping? 2. The seller said he couldn't use his paypal unless I close the case. Should I close the case? (I am afraid of receiving the item not as described again.|||I'm sure James (the most helpful and knowledgeable poster) will reply to you soon. Or someone else who can assist you. It would help if you could provide an auction number and more details.|||Am I understanding correctly ...you received an item not as described, sent it back to seller, they fixed it and want $22.00 to send it back to you? I would NOT close the case.Since I haven't sold in quite a while, will wait for someone to come along who is up on this stuff to answer your other question.|||Here's the auction .... Link OP already left a neg for seller.|||The seller asked me for feedback, so I left him a negative feedback...|||It is a long story: 1. I received the iphone on 06/25/2010 without charger . I told the seller but he suggested me to pay him $30 for the charger and other items. The iphone was not "used" until this Monday, 07/12/2010, until I received an ipod charger, when I learned that iphone that couldn't be used in any sense.! 2. He said refund is impossible and asked me to return it to him to fix. 3. I mailed it back on Wednesday, 07/14/2010 (cost $18.**). Then the seller charges me for repairs because I 'got the mailing adhesive on the top of the iPhone' , which is not true! I was so angry that I opened the case. 4. He called me several times and promised to give me a good iphone, but asked $22 for shipping. I paid... 5. He said paypal charges his money for the case and asked me to close the case.|||One thing make sure you have a claim and not just a dispute and do not close it until you win or made whole. If you close you can not open it up again for anything SNAD INR no reason will reopen it. So if the phone arrives and is defective and you closed the case you can not open it up again so be sure it is good as after this point if it arrives and does not work and the case is closed you can not file again. Also make sure you escalate to a claim from a dispute before the dispute is closed and found in the favor of the seller by default if you have not already done so. It happens all the time sellers drag it out and the buyer did not escalate in time.|||"when I learned that iphone that couldn't be used in any sense.!" Why couldn't it be used?|||DO NOT close the SNAD dispute! Your seller is stalling you and trying to ditch the dispute and you will get nothing! IF you properly used delivery confirmation as required by Ebay/Paypal then give Ebay the D/C # proving return and request a full refund. NO Way, should you be paying a dime more for this deal! If you filed with Ebay, please read this link and follow the procedure for getting your refund. Link You have already left your seller a NEG, so they have absolutley NO incentive to help or play fair at this point.Escalate from a dispute to a claim now , give D/C # , request refund (item price and original S&H paid) from Ebay's Buyer Protection.|||"He said refund is impossible and asked me to return it to him to fix." This is pure rubbish!|||"I returned an item (not as described) to seller on his request. The seller asked me for more money for repairs, so I opened a case. Now the seller only wants to charge me $22 for shipping it back to me. Should I pay for the shipping? " NO do not do it! "2. The seller said he couldn't use his paypal unless I close the case." Again, pure rubbish! Should I close the case? (I am afraid of receiving the item not as described again." You are very correct to worry and NO should not close the dispute. Escalate to a claim, provide required proof of rturn to the seller and demand a full refund (item price and the original S&H). DO NOT close the case, unless you have a full refund, in hand.|||Because your seller has only 22 feedback (under 100) and NO track rcord for selling, Paypal is holding your payment. That is WHY the seller wants you to close the case. DO NOT close. Escalate, provide proof of the return and get your refund. You should have NO further email /communication with the seller at this point! All communication at this point should be with, who ever you filed the dispute with Either Ebay OR Paypal to get your refund.|||Thank you for all your suggestions I won't trust this guy any more! Does anybody know how to get the money (I paid him $22 last night for shipping) back? Thanks again!||||||I tried everything I could do, but I could see nothing on the screen but the apple logo......

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