can't start a case

I paid for an item 15 days ago and have also contacted the seller with no response. During the bidding process I contacted her and she was totally nice and completely responsive. Now, not so much. So I went to the resolution center to open a case and it replied with "We're sorry there's a problem with this purchase.Unfortunately, PayPal reports that we can't open a case for this item.You can try to work out this problem by contacting the seller." Why does paypal say we can't open a case? And what do I do now?|||Auction number? How did you pay? Was it thru the Ebay auction or via the seller sending a "Send Money Request" via Paypal?|||"I paid for an item 15 days ago and have also contacted the seller with no response." Has it been 15 business days (no weekends or holidays counted) since payment was made ? Was it an instant payment or an E-Check? You could also call Paypal and try to get an answer 1-888-221-1161 You could also pull your seller's contact info (phone #) and give them a quick call. Look here Link|||Do you have a case open in pp on this item?It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"