One Click Buy it Now?

When trying to snipe some listings, is there any option for one click buy it now? ....eBay has put in the 1 click bid, but dont see anything for buy it now. Thinking it's not here as an option through eBay, but thought I would ask. Thanks!|||Um, well if the seller has placed a Buy It Now option on the listing, then yes. You only need click the BIN button and you have purchased the item, unless Immediate Payment Required was also set up in which case you also have to to to Paypal(or whatever other electronic payment method the seller uses) and pay for the item or you still haven't bought it. But otherwise, obviously not.|||But if it is a bid-only auction, avoid using the 1-click button, it's worthless for sensible bidding.~James~|||BIN has always been a 2-click process (unless, as OSP said, IPR is used). You click BIN then you have to confirm. There is no need to cut it down to one click. Thee are already too many buyers out there that like to say they used BIN "on accident." Since it a 2-click process, that is impossible.|||But if it is a bid-only auction, avoid using the 1-click button, it's worthless for sensible bidding. I totally agree. I think Ebay put it in there hoping people would start bidding wars again. Bid once, bid your max.|||Maybe the OP meant 1-click ordering like the River has? Buy now with 1-click®.~James~|||Yes, ...one click, im losing lots of listings on BIN, within seconds ...the 2 extra load screens and logging into paypal each time could yield me 25% more wins. I dont think it's out there, --Without require immediate payment - is BUY IT NOW, and COMMIT TO BUY on next screen, pretty easy. --WITH require immediate payment --its these i lose alot, ....because you never know just how fast paypal will login etc, its 4 load screens. Sometimes i get to last step, after logging in and need to confirm payment and lose the when it says "item no longer available, meaning i lost it within seconds"|||I'm in discussion with outsourced script web based scripts to scan based on my requirements and show all relevant info I need to make a decision (feedback, description, item spec price w/ shipping) and within one click, does the rest for me as fast as a PC can do .....||||||Whoops! Wrong guess, just a few hundred iphones...??? ~James~

Ebay removed listings after I paid

I received notice that ebay removed several listings from a seller I had already paid. The email said to file with Paypal right away. I did so and selected item not received and added a note to the seller that ebay had removed the listing and advised me to file the dispute. I received the items today and they were SNAD (silver plated, not .925 silver as listed) Now I cannot contact the seller as I have no listing to get their info from. Should I go ahead and change my dispute from item not received to SNAD? Thanks.|||On this you should speak to paypal to change the dispute from INR to SNAD. Go to their Contact Us link on the PP website. Only a PP rep can help you do that. The item # is in the transaction details in your PP.~James~

Should I pay seller for shipping back and close case?

1. I returned an item (not as described) to seller on his request. The seller asked me for more money for repairs, so I opened a case. Now the seller only wants to charge me $22 for shipping it back to me. Should I pay for the shipping? 2. The seller said he couldn't use his paypal unless I close the case. Should I close the case? (I am afraid of receiving the item not as described again.|||I'm sure James (the most helpful and knowledgeable poster) will reply to you soon. Or someone else who can assist you. It would help if you could provide an auction number and more details.|||Am I understanding correctly ...you received an item not as described, sent it back to seller, they fixed it and want $22.00 to send it back to you? I would NOT close the case.Since I haven't sold in quite a while, will wait for someone to come along who is up on this stuff to answer your other question.|||Here's the auction .... Link OP already left a neg for seller.|||The seller asked me for feedback, so I left him a negative feedback...|||It is a long story: 1. I received the iphone on 06/25/2010 without charger . I told the seller but he suggested me to pay him $30 for the charger and other items. The iphone was not "used" until this Monday, 07/12/2010, until I received an ipod charger, when I learned that iphone that couldn't be used in any sense.! 2. He said refund is impossible and asked me to return it to him to fix. 3. I mailed it back on Wednesday, 07/14/2010 (cost $18.**). Then the seller charges me for repairs because I 'got the mailing adhesive on the top of the iPhone' , which is not true! I was so angry that I opened the case. 4. He called me several times and promised to give me a good iphone, but asked $22 for shipping. I paid... 5. He said paypal charges his money for the case and asked me to close the case.|||One thing make sure you have a claim and not just a dispute and do not close it until you win or made whole. If you close you can not open it up again for anything SNAD INR no reason will reopen it. So if the phone arrives and is defective and you closed the case you can not open it up again so be sure it is good as after this point if it arrives and does not work and the case is closed you can not file again. Also make sure you escalate to a claim from a dispute before the dispute is closed and found in the favor of the seller by default if you have not already done so. It happens all the time sellers drag it out and the buyer did not escalate in time.|||"when I learned that iphone that couldn't be used in any sense.!" Why couldn't it be used?|||DO NOT close the SNAD dispute! Your seller is stalling you and trying to ditch the dispute and you will get nothing! IF you properly used delivery confirmation as required by Ebay/Paypal then give Ebay the D/C # proving return and request a full refund. NO Way, should you be paying a dime more for this deal! If you filed with Ebay, please read this link and follow the procedure for getting your refund. Link You have already left your seller a NEG, so they have absolutley NO incentive to help or play fair at this point.Escalate from a dispute to a claim now , give D/C # , request refund (item price and original S&H paid) from Ebay's Buyer Protection.|||"He said refund is impossible and asked me to return it to him to fix." This is pure rubbish!|||"I returned an item (not as described) to seller on his request. The seller asked me for more money for repairs, so I opened a case. Now the seller only wants to charge me $22 for shipping it back to me. Should I pay for the shipping? " NO do not do it! "2. The seller said he couldn't use his paypal unless I close the case." Again, pure rubbish! Should I close the case? (I am afraid of receiving the item not as described again." You are very correct to worry and NO should not close the dispute. Escalate to a claim, provide required proof of rturn to the seller and demand a full refund (item price and the original S&H). DO NOT close the case, unless you have a full refund, in hand.|||Because your seller has only 22 feedback (under 100) and NO track rcord for selling, Paypal is holding your payment. That is WHY the seller wants you to close the case. DO NOT close. Escalate, provide proof of the return and get your refund. You should have NO further email /communication with the seller at this point! All communication at this point should be with, who ever you filed the dispute with Either Ebay OR Paypal to get your refund.|||Thank you for all your suggestions I won't trust this guy any more! Does anybody know how to get the money (I paid him $22 last night for shipping) back? Thanks again!||||||I tried everything I could do, but I could see nothing on the screen but the apple logo......

can't start a case

I paid for an item 15 days ago and have also contacted the seller with no response. During the bidding process I contacted her and she was totally nice and completely responsive. Now, not so much. So I went to the resolution center to open a case and it replied with "We're sorry there's a problem with this purchase.Unfortunately, PayPal reports that we can't open a case for this item.You can try to work out this problem by contacting the seller." Why does paypal say we can't open a case? And what do I do now?|||Auction number? How did you pay? Was it thru the Ebay auction or via the seller sending a "Send Money Request" via Paypal?|||"I paid for an item 15 days ago and have also contacted the seller with no response." Has it been 15 business days (no weekends or holidays counted) since payment was made ? Was it an instant payment or an E-Check? You could also call Paypal and try to get an answer 1-888-221-1161 You could also pull your seller's contact info (phone #) and give them a quick call. Look here Link|||Do you have a case open in pp on this item?It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"

Buyer damaged my coin then claimed on it

I sent a perfectly good coin to a US buyer.............he said it was not what he wanted so I said ok send it back............when it came back he had scratched it, thus it now has no value!!!!!! Ebay/Paypal refused my claim against the buyer and I notice there seems to be no course of action available when this happens........................so thanks Ebay for taking a lot of fees off me in the past and not supporting me!!!!! I use the word 'past' as I ain't dealing anymore with Ebay/Paypal.........|||Sorry this happened to you. Unfortunately, this is a common thing on eBay now and the site allows it. Most commonly this happens with electronics ex: buyer has a broken one, buys a new one on eBay, claims it arrived broken, sends back broken original one for refund + keeps new electronic (my posting ID)

I didnt recieved my item

Hello, im brazilian , and my english is not so good... i bought an item about 4 mounths ago.... the seller send it to me, but it stops on custumers..... they send it back to the seller, who told me that would refound me... and asnwer all my emails.... when my item arrived in USA.... and the seller recieved it.... he didnt refound me and dont aswer my emails...... im trying to contact ebay, to they help me, but when i tried to contact them i cant find a way to send them an email..... because it says that i dindt buy anything but i have emails to prove it like this one ... Hi acacionune84, Thanks for your payment! The unpaid item case for New Unlocked Google Nexus One Phone Android HTC GSM 1 is now closed, and won't be recorded on your account. New Unlocked Google Nexus One Phone Android HTC GSM 1 Item # :170455730714 End time:Mar-16-10 15:15:08 PDT Seller:skyproductsonline Case opened:Sunday, Mar 21, 2010 02:08:16 PDT does anyone knows how can I contact ebay to they help me? thank you|||I'm sorry to say that after 45 days ebay and Paypal's protection, your ability to file a dispute, is gone. Why did you have an "unpaid item case" opened, did the seller refund you, or did you take a long time to pay? If you funded your PP payment with a credit card they might be of help, but ebay's out of the picture. Sorry you got a bad seller but it's between you and him now. ~James~

how can I pay for multiple items?

How can I pay for multiple items?|||If the items are all from the same seller, Fixed Price, with Immediate payment required, email seller and ask for an invoice with the appropriate shipping amount. If they don't require Immediate Payment, still email seller and ask them if they combine shipping (give a discount). Either way, you need to email seller.|||Fixed Price, with Immediate payment required can only be done one at a time,no combiningIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||If you win multiple items from one seller click pay now on one and they all should show up on the page-place a check mark next to each item and either click request invoice of if total is correct payIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"

Started a Case, No Response?

I started a SNAD case on an item I bought recently after no response from the seller. After a few days the seller contacted me through eBay's regular messaging system asking me to send the item back for a refund. And I will, with delivery confirmation. But she didn't respond to the actual case I started. Does she need to respond to the case for me to be protected? Is there any way I can screw this up if I just send it back (with DC) without completing the case I opened? Thanks for your help.|||You're find as long as you can provide Pay Pal with online viewable proof of delivery. The only thing that will happen if the seller never responds to the dispute - is PP will close out - in your favor. I believe the seller has 10 days to respond. Someone pass me an explanation and a Tanq on the rocks please ...|||Seller has 7 days to respondIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||If you wait 7 days and there is no response, I believe EBAY covers the return shipping cost by issuing you a shipping label; otherwise, you pay for it - or, as I have done in one such SNAD case - requested the seller reimburse the shipping charge - which they did.|||Thanks for the info, it's good to know!|||If you wait 7 days and there is no response, I believe EBAY covers the return shipping cost by issuing you a shipping label Not usually. Normally, even if the seller doesn't respond, Ebay will ask you to return the item on your dime before refunding. Since the seller offered to refund upon return, go ahead and return it. Use DC and if the seller does not refund after it shows delivery, Ebay will take care of it. Do not close the case until you get your refund.

Item not useable; go thru seller or open dispute?

I purchased a bead that seller said would fit Pandora bracelets. The bead arrived but it does not fit my bracelet. The seller enclosed a note asking that I resolve any issues directly with them rather than thru Paypal but my question is this...if I do not involve Paypal, is my refund guaranted? Seller states they will refund after return of item but I also know that Paypal requires delivery confirmation for returns. I did email seller to let them know of the problem; much too early to get a reply from them but wanted your input.|||Always give the seller a chance to fix the problem before involving "the man." Seller states they will refund after return of item but I also know that Paypal requires delivery confirmation for returns. I don't understand the problem. You can get DC either way, you don't have to file with PayPal to get DC.|||Is this seriously a question? Duh! Talk to your seller.|||ALWAYS go to the seller first. If the seller asks you to return the bead, do so using Delivery confirmation. If the seller doesn't refund within a few days of receiving your return, THEN you can open your case and use the DC number to prove you have already returned it. You are safe by going to the seller first, you always have back-up with Paypal. Do keep track of the 45 day limit to making a claim.

Bad seller??? help?

I recently paid for an item from a new ebayer (new as in under 30 days and 0 feedback) and I have not recieved the item. Everything seemed fine to begin with; the seller responded to my questions, told me they shipped the item, left feedback, etc. I have not recieved the item, and I now see that the seller has a -2 feedback score and both of them say the seller didn't send the item, and one even said they paid for the item twice. Am I going to get my item, or do I get ready to file a claim? I have never had to do this, and I was hoping I never would. The seller said they sent the item approx. 5 days ago I believe, and has not responded to my inquiries since then. Any thoughts???|||Give the item 10 business days to arrive-if it doesn't file an item not received complaint for a full refundIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||Ok, how do I go about filing a claim? Like I said I have never done this.|||You need to go to the "Resolution Center". The icon is in the right hand corner of the screen. Click on "contact us". Follow the instructions. It's easy to navigate through.

Helpful Hints For A Safe Buying Experience

As a long time eBayer, I've come up with some helpful tips on making your buying experience on eBay a pleasant one. If anyone else has more tips, please add them to this thread to help buyers. 1. Read a sellers feedback before bidding. This is the single most important piece of information you will find - if you see multiple neutrals or negatives for quality, delivery or communication issues - you can generally believe the information. Don't bid if a seller has poor feedback. 2. IF IT SEEMS TOO GOOD TO BE TRUE - it usually IS! 3. Ask questions of a seller before bidding. If there is something in the listing you don't understand, not mentioned or is not clear - e mail the seller using the "Ask the Seller A Question" link in the auction before you place a bid. 4. If shipping price or method is not listed - e mail the seller your zip code and ask the price before bidding. Don't open yourself up for a shock after you win. Some sellers start bids at very low bid prices and have high shipping to offset it. If you can't find the shipping price - ask BEFORE you bid. 5. Your bid is a binding agreement - please don't bid if you don't intend to pay. 6. Make sure your ISP does not block E Bay e-mails and your e mail address is up to date. Some ISP's have SPAM features that block E Bay messages. If yours does, you may not receive any end of auction notices from your seller. 7. If you don't hear from your seller within 3 days, e-mail them. 8. Read the full auction before bidding. You cannot change the terms of an auction after you win. Make sure you fully agree with all of the terms (method of payment, time frame for payment to be received) in the listing before placing your bid. 9. Carefully read the payment options the seller accepts. Be very wary if a seller accepts payment via wire transfer only - many fraudulent sellers will not accept any other method of payment, as they cannot be rescinded or charged back later. Paying with a credit card is the safest way to pay, as you have some recourse if the item is not received. 10. Please check the category of the item you are bidding on to ensure you are bidding correctly. 11. If you are buying clothing and measurements are not included with the size, e mail the seller and get the measurements before you bid. All manufacturers do not cut clothing the same way. 12. Read the E Bay discussion boards for help with a problem that may arise. There are chat boards for virtually any topic you can think of - you can obtain great advice availing yourself to this free service. Other E Bayers are the best helpers in a problem situation. 13. If the item is not as described, please contact your seller BEFORE leaving feedback. Most sellers want to please their customers, especially if they have good feedback. Allow the seller a chance to correct a problem before leaving feedback. 14. If you never receive your item, e-mail your seller. If you get no response, pull their contact info and call them. If their contact info phone number or e-mail address is invalid, file an invalid contact report with eBay. You also have the availability of filing an Item Not Received dispute. This can be filed 10 days after you have paid, but you should make every attempt to contact your seller and allowing them to rectify the issue before you file. I hope these suggestions make your E Bay buying experience a HAPPY one! A good friend will come and post bail for you in jail - a true friend will be sitting next to you saying "Darn that was fun!"|||***waves to willysgrandma*** I would like to add: 15. You have 45 days to file a complaint for an item not received if you pay by paypal. DO NOT let this window close on you without receiving your item or filing a claim. Doesn't matter what the seller's reasons are ... this is your first line of protection. There was no monster. "Ah, the clean smell of kids who know they rule the world..." - Crow T. Robot ~~~T&S KKC member & Fire Ant #69~~~|||Good addition, I totally forgot about that! A good friend will come and post bail for you in jail - a true friend will be sitting next to you saying "Darn that was fun!"|||May I add something? Don't assume the method of shipping if it isn't stated. If the shipping is in line with, say Priority Mail, but the seller states "Standard Shipping" don't assume it will be sent priority mail. Also, it is good to understand how long different mailing classes take. Only Express is guaranteed in two days. I've seen packages delivered cross country in two days by regular mail. I've seen Priority take a week. The words "eBay" and "logic" do not belong in the same sentence. KKC #21|||I'd like to add some tips, too: 1. Give careful consideration to buying from a seller with a feedback rating below 98%. Check not only the negatives and neutrals in their feedback, but look at the feedback they leave their buyers/sellers. If they don't respond to negative feedback in a calm, rational way, they probably won't deal with you any better. 2. The more unprofessional the buyer/seller is, the more professional you should be. 3. ALWAYS file disputes on problem transactions once communication stalls with your seller/buyer. You may not leave any feedback, but the strike they get is far more important, especially for sellers.|||Excellent post, willysgrandma! Lots of good advice! I might also add... If you contact a seller to ask questions before bidding and the seller doesn't respond in a reasonable time or not at all, or responds unprofessionally....DON'T BID!|||If you contact a seller to ask questions before bidding and the seller doesn't respond in a reasonable time or not at all, or responds unprofessionally....DON'T BID! Yes! That is likely an indicator of how you will be treated after the auction is over if there is a problem. A good friend will come and post bail for you in jail - a true friend will be sitting next to you saying "Darn that was fun!"|||You can and should check negs and neutrals here: Link Some advice always bears repeating: Always ask all questions before bidding and don't bid if seller doesn't answer. Look at the seller as hard or harder than you do the item and price. When you bid on an auction, you are agreeing to everything listed or not listed so don't bid until you are sure.|||Do not ever pay with a wire transfer or Western Union Money Transfer. Chinese sellers with no feedback are not selling genuine designer or name brand goods! You want to pick sellers with 99% or higher positive feedback and hundreds of them for selling similar items if you are going to buy something expensive. Email is not perfect communication, sometimes you should pull Contact Information and call your seller|||Willysgrandma Excellent post. You did such a good job of giving simple tips that could make an eBay transaction good for a buyer. And the additions that others added were great.|||Nice job WG!! ~~~~~ 3. ALWAYS file disputes on problem transactions once communication stalls with your seller/buyer. You may not leave any feedback, but the strike they get is far more important, especially for sellers. Excellent words of wisdom. Coulnd't have said it better!!|||Excellent post! Thank you If I'm going to buy from a seller who always sell the same kind of things, I check their feedback for negs and neuts, of course, but also to see if they have lots of repeat business. They do if their feedback received is quite a bit higher than their feedback scoreA seller with repeat business is obviously a seller with happy and satisfied customers .|||willysgrandma I do not agree with #3 & #4. If sellers cannot provide an accurate description and list their shipping charges, their auctions do not deserve my bids. I've got better things to do than ask sellers to tell me what they are selling and how much it will cost me to have it shipped. I also do not bid on auctions that do not offer a return privilege. To me it's a red flag when sellers will not stand behind their sales. I also do not bid on auctions where the description includes a laundry list of information that is irrelevant. That's usually a sign that there is a catch buried within the unnecessary verbiage.|||iipnd - I think WG's point is that you should not assume anything. Either ask or don't bid - both are valid responses. There was no monster. "Ah, the clean smell of kids who know they rule the world..." - Crow T. Robot ~~~T&S KKC member & Fire Ant #69~~~|||I almost always give a refund to a seller who asks, but I rarely print that in my auctions, because I've found some buyers abuse the refund policy. It is a hassle and it is costly (fees, shipping) to provide a refund.

Best offer dispute with seller. Seller not honoring "conditions".

I submitted a best offer, he didn't like my offer, but I got a counter offer. I didn't accept his counter offer, but I re-countered him with, with the same price as his counter, but noted "with free shipping" in additional terms and conditions in the comment field. He accepted my counter offer and since "I will accept it only with free shipping" was attached to counter offer I think it is valid. He refuse to remove shipping stating he never said free shipping. Who is in the right?|||Who is in the right? He is, Shipping is NON NEGOTIABLE Says that when you are submitting your offerDelivery Confirmation is confirmation of delivery, not tracking.|||It says right on the offer page Best offer price is for the item(s) only. Remember, your best offer price does not include shipping feesIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"||||||Check the picture under 6 in your link. That is what the best offer page says.||||||From your link, I will type it out as it is not allowing me to copy, Remember, Your Best Offer Price does not include shipping fees. This is the second line, right above Best Offer PriceDelivery Confirmation is confirmation of delivery, not tracking.|||The shipping on Best Offers is NON NEGOTIABLEDelivery Confirmation is confirmation of delivery, not tracking.|||||||||that's a partial screen shot isn't the whole screen right above your screen shot it says. "Best offer price is for the item(s) only." basically says same thing and can be read both ways but figured I'd mention it"This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."|||Link ok if you go to that page and look at the pic in on step 6 it shows (shipping costs are non-negotiable)"This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."|||myangel The link to a screenshot of the actual Best Offer page is in post 5. It would appear help is not up to date.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||In your screen shot there is a shipping and handling amount that is included in your offer.Then in the text box you type in a statement that negates that part of the offer?It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||The reality is ebay will not make the seller ship if you do not pay the whole amount including shipping so who is in the "Right" per ebays actions(or lack of) is the sellerIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"

Buyers: Do you prefer Fixed Price or Auction Listings?

A wee bit of a poll. If a fixed price listing is a fair and reasonable price, do you prefer that or, so you can have fun with the bidding process, do you prefer Auction style listings? I'll check back later for results. Thanks.|||Wow, a similar question was just posted to sellers on the sellers board. I don't think there's any one answer for all buying or selling situations. So my answer is... depends.~James~||||||I posted a similar question on the sellers forum yesterday, James. The only responses were from sellers, about selling strategy, i.e., if value unknown, list auction style - if value known, list fixed price, which I already know, and didn't answer my question. Thought I'd try asking it on the buyers forum.|||Auctions.'You call some place paradise - kiss it goodbye' - Eagles, The Last Resort|||However the seller wants to list, if I want the item I'll do either one.||||||Most of what I buy here is fairly common stuff. I prefer fixed price. I want to be able to purchase immediately, assuming the price is what I consider to be reasonable (which doesn't often happen). If an item I'm interested in is truly rare, then I don't mind an auction.friends Director,|||BIN! For auctions I proxy bid and I do not win all that often. I can't be bothered tying myself to the computer waiting for an auction to end.|||No problem, James, and thanks for the interesting responses, everyone, so far. I just thought of another question. Do buyers like Fixed Price w/Best Offer option, or would they rather Fixed Price, only, without the Best Offer option? I know nothing's cast in stone. I'm just trying to get a feel, if possible, for what the majority of buyer's prefer. I've had a store with my selling ID for only a couple of months. I'm listing more Fixed Price than I did before I had a store, and wondering how buyers feel about the various ways of listing an item. Thanks.|||That book I sought-after for 20 years, I was glad it was an auction, I got it for a pittance! (I did offer him 3x the amount BIN, but he wanted to keep it an auction, like we advise sellers to do! )~James~|||Well, as you know, buyer did the right thing in not accepting your offer, James. I've had a few BIN offers on an auction listing, and except for one time, it ended with a higher amount. Sometimes it works out, sometimes it doesn't.|||On this ID I don't really have a preference. I'll use BIN if the price is reasonable & auction if the BIN is not offered. On my main buying ID, 99.99% is auction. I'll only use BIN if that is the only option, but, it has to be a very good price.||||||

I have just had to open a Resolution Center case and have questions

I have just opened a case. I would like to know exactly what happens at this point on the side the case was opened against. This is a seller whom sold a defective item and knew it was defective and has stopped communicating with me. Someone told me his paypal account will be locked till a Resolution is found and others said nothing will happen and he will be able to keep selling and using his ebay account like normal.|||His account will not be locked. Funds probably will be held but their is no basis to lock him out.||||||With Ebay/ Paypal's Buyer Protection , it no longer matters, if seller has funds in their acct. If you file, escalate and return per required delivery confirmation (under $250 value) give Ebay or Paypal the D/C # , they confirm return , you get your refund Refund is item price and the original S&H paid. Cost of return is on your dime. Read about Ebay's Buyer Protection here Link Once you file with either Ebay or Paypal ( not both) for SNAD, all communication with the seller, should be via the dispute console only.|||" he will be able to keep selling and using his ebay account like normal." Correct, a seller's ability to list / sell is not blocked or terminated for one dispute.

Nasty followup feedback

I bought three items from a seller last month, and paid immediately via Paypal. Seller left positive feedback. It took almost a month, numberous emails, a phone call (bad contact info) and a paypal claim to finally get two items and one refund. It was an awful experience, and I left feedback reflecting that. She immediately started harrassing me with requests to amend my feedback, since I now had my two items, and a refund for the one that she listed without having it in stock, and not saying so in her auctions. Grrrrr. I was not about to leave no trace of the bad experience, although I imagine she harrasses plenty of buyers into doing so. Next thing I know, she has added nasty-gram followups to my positive feedback. I reported this to ebay several days ago, but it's still there. What's the story? And should I be concerned?|||The negs you left were factual and not emotional rants. IMO, the seller looks very foolish and juvenile in the way in which she responded.|||Sorry, nothing to report, it's just the usual back 'n' forth slap fight many people engage in in FB. Your responses were very professional and sane however, the seller ends up sounding like the nut! This was a bad experience in the end and you should probably keep it as it is. If she harasses you through e-mail or phone you should report that.~James~|||Mmmm...quite a mess. Your feedback left for the seller is good, but all the follow up comments just make it look bad, but I doubt anything can be done about that. A member can request that feedback left for them be removed when the comments conflict with the positive rating given. I'm not sure how eBay will deal with it when it is the follow up comment that is negative. Link Reason, select: negative comment conflicts with positive rating. Then in the comment box "Negative follow up comment conflicts with positive rating." I'd be interested to know how eBay respond. Will you come back and let us know.~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Lucy, That is the form I used on Tuesday, or maybe it was Monday, right after she left those followups. No word from ebay.|||Maybe give it a few more days, then give them a call. The first rep will be working from a script, so if they cannot help, ask for a supervisor. In case you don't know the new routine for calling eBay here it is. First create a permanent PIN ...... and be sure to remember it in whatever way you use to remember this kind of stuff. In your My eBay, hover over the account tab, click on Personal Information. Telephone PIN ..... click on create. Log in and follow all the steps to create your PIN and confirm your own telephone number and submit. eBay 1-800-701-3229~ Lucy ~ Guide to eBay Board AcronymsClick on for links to Help Pages for a new eBayer|||Not sure. It seems like they should remove those follow-up comments, as they're on the buyer's FB profile, not the seller's. Unfortunately, if the seller complains, they may remove the OP's original FBs -- at least 2 of them, and possibly all 3. 2 of them refer to PayPal claims, which is grounds for comment removal. The other one references the other 2 transactions, which may be subject to removal ... it would probably depend on the mood of whoever was handling the complaint.|||From what I can tell, it is not against policy to post a negative follow-up to FB. As long as the original FB is positive, Ebay doesn't care. A while back, I had a buyer leave me a neg after I had left her a positive. I responded to her neg and to the positive I left. The buyer swore she would have it removed and reported it to Ebay. It's still there.|||You leave a lot of negs and neutrals...try Walmart if you are not happy!|||OP left Neg " Not available; seller ignored emails until PP claim filed, then refunded." Never mention Ebay or Paypal in feedback , as it qualifies for removal , if requested by the seller See Feedback Abuse policy Link You could request Ebay remove the seller's follow up comments , but it is doubtful they will qualify for removal. Your best bet is to just delete/ignore and report all further emails from the seller to Ebay Link If the seller's emails are being sent to your private email address, include the seller's emails with full headers and report at above link If the emails are being sent thru Ebay's message system, then report by using the Report this Email as inapproriate button. If the seller continues the emails (to your provate email address, repor them to the seller's ISP example abuse @hotmail.com|||For the nail shellac this was the item description " June 25 2010 - All Shellac BASE & TOP COATS will be on BACKORDERED. I will ship asap when my shipments arrive" You did a Buy it Now on July 8 . I would NOT have bid on this one, no way, now how. Did you email the seller before bidding and ask if the item was back in stock? If not that is where the transaction started to go South. I am a firm believer, sellers should NOT be listing items, they don't have in stock. If after you asked, found out the item was still being listed,but out of stock, you should not have hit the BIN and you should have reported the seller's auction via the Selling Practices Policy (right hand side Contact Us) Look here re: availability Link||||||||||||Lucy: Thanks for the good info. I will follow up on Monday. I know her nasties don't really hurt me as an eBayer, but they still make me mad, you know?

old debts

My account wont let me bid because i owe on old ones and I was wondering how I can either pay them off or get them removed|||Two questions. 1. is this a posting ID? How many unpaid items items did you have? I did a search on this id and it was not found. Smart sellers will report unpaid items to ebay. When you get 4 unpaids, ebay removes you permantently. Unpaids get a lot of email from the sellers and ebay so there'sno excuse for not paying in a timely manner.|||Sellers can block buyers w unpaid items recorded on their account even if they don't have enough to be removed by ebayIt may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||How old are the "old ones?"|||I did a search on this id and it was not found. He has no feedback history of course, for the past 12 months. Here's his id history: User ID Effective Date End Date gjohnson2978 Jan-17-08 PresentI'm obstinate, stubborn & opinionated, and that's my good side. Want to see my bad side? _________________________________ This is only my buying ID|||||||||delta... I think we got it the first time! _______________________ "So many negs! So little time!"||||||Wouldn't it be FUNNY if this was one of the DEADBEAT BIDDERS we are forever complaining about---like---as in---an actual DEADBEAT BIDDER on one of OUR items???? Can you say---Karma???? deadhead|||Karma!................................................................................................ ================================================ . The Muffin Man says...... "BAD JD!.....Bad doggie!!!!" with rolled up newspaper in hand! Happy thoughts for a Happy Life!|||

Obtaining a refund...

I recently purchased a very expensive item (coin) on eBay costing $100s. The pictures of the item were blurry, but I decided to buy the item based on emails to and from the seller, the seller's 100% feedback at the time, and the statement on the auction stating "7 day money back, buyer pays return shipping." When I received the item, it was not what I was expecting. The seller claims he had accurately described my item. I believe he had been deceptive and knew all along that what I purchased from him was a less valuable coin. I mentioned to him that I planned to return the coin for a refund, but he is now saying that since the item was as described, he will not refund my money and that I would have to file a dispute with eBay. What is eBay's track record in situations like this?|||return with insurance and signature required if it is over 250.00 or with delivery confirmation if less than 250.00 initiate a pay pal not as described and give them the tracking # Pay pal is pretty good about these things but why in the world would you buy a high value item with bad pictures ??? that would set off a very loud alarm for me . if it seems to good to be true , chances are it is too good to be true . Sue|||Yes, lesson learned. I would like to think that sellers on eBay, especially those with 100% feedback and with good comments would abide by what they advertise on their auctions. Plus, my email communications back and forth to the seller gave me the sense that he was honest and I could trust him. It's sad. I still think basically he's a good guy. But good sellers can go bad. And when people get $100s in their bank accounts, their attitudes can easily change. I left him with negative feedback so that other buyers will be aware of my situation. I do not plan to change my feedback. Out of curiosity, does eBay tend to side with the buyer or the seller? I have had little success with PayPal.|||Looks to me like this coin sold for $1000.00. The seller is probably worried that the coin sold will not be the coin returned.|||Nope. I returned the coin with delivery confirmation and signature confirmation. I took a picture of the coin in its cardboard holder, the envelope, and my note. I saved the ebay auction (took a picture of it and emailed it to myself). It is very clear that the coin sold to me is the coin that I returned. Nevertheless, an honest seller will abide with what is advertised in his/her auction. I believe most other upright buyers and sellers will agree with this. If eBay does not respect the right of buyers, then there are other places where buyers can do their shopping. Amazon.com has a much better system in my opinion. Buyers are much better protected there.|||"Nope. I returned the coin with delivery confirmation and signature confirmation. I took a picture of the coin in its cardboard holder, the envelope, and my note. I saved the ebay auction (took a picture of it and emailed it to myself). It is very clear that the coin sold to me is the coin that I returned. " Did you file the (SNAD) with Ebay or Paypal (NOT BOTH) and give them the Signature Confirmation number and escalate the dispute to a claim? If not , do so now. Ebay Buyer Protection Link|||"What is eBay's track record in situations like this?" If you file within the 45 days from date of payment, returned with Signature Confirmation (due to value over $250 ), Escalate the dispute within the time allowed and give Ebay the S/C # to verify return, you should receive your refund of item price and the original S&H.|||Yes, I have filed/submitted a claim and have an eBay reference number. At the time I filed the claim, I did not send the package. I have since sent the coin back. I now have a delivery confirmation number and a signature confirmation number. How do I add this information after submitting my claim? Is there a way to add more information to the claim? Also, what happens if the seller refuses to accept/sign for my returned package? What will eBay do in such a case? And I think I may have filed a PayPal claim as well to cover all bases. If I did do so, what should I do with the PayPal claim? Thanks|||I just checked my US Postal Service papers. I sent the coin back by delivery confirmation and insurance (over $200). The postal clerk said that packages insured for that amount require a signature anyway, so I did not need signature confirmation. I just tracked my package and it shows that it was received by my local post office and will be on its way to the seller.|||James. A rarer coin like this should be graded and not by a company like this seller likes to use. ACG is a waste of money. His feedback is great for the terrible photos he takes of coins. They are so bad that when someone recieves them the coin has to be better than photo.|||The USPS Clerk gave you very bad advice. " so I did not need signature confirmation. " In order to win either a Paypal OR Ebay Buyer Protection claim for SNAD, You are required, to use Signature Confirmation (over $250 vlaue) which is "on line viewable " to Ebay/Paypal . Insurance signature is NOT on line viewable and will not meet the requirements for Ebay /Paypal. Go to the dispute resolution and see , if you can add the S/C# and escalate the dispute to a claim. IF not , call and give them the number and escalate the dispute to a claim. If you do not escalate the dispute to a claim, it will be closed within 7 days and you will receive nothing! Read the links provided previously for Ebay Buyer Protection and Paypal!|||You must provided the S/C # and escalate the dispute to a claim now.Call Ebay 1-800-701-3229 Ebay Buyer Protection procedure link Link|||Ebay/Paypal require Items over $250 value = Signature Confirmation. ( Insurance is a very good idea for buyer's protection for transit back to seller, but is not required by Ebay)Ebay /Paypal require Items under $250 value = Delivery Confirmation only. Both D/C and S/C must be on line viewable by Ebay/Paypal.|||"Also, what happens if the seller refuses to accept/sign for my returned package? What will eBay do in such a case? " If the "on line viewable S/C or D/C shows refused or failed to pick yup by seller, you win the dispute, refund. You must advise of this. "And I think I may have filed a PayPal claim as well to cover all bases. If I did do so, what should I do with the PayPal claim?" You can only file with Ebay OR Paypal not both. Again, READ the link to the Ebay Buyer Protection given several times! If you file with both, one will be voided/rejected. Figure out, which one you filed with , give the S/C # and escalate from a dispute to a claim.|||Read post # 5 again!

item sent media mail post office keeping

okay I bought some soap, seller sent media mail, I paid for 1st class. The post office inspected it and forwarded the package to St. Louis branch to be investigated. I am out the soap and my money. The package does not have confirmation on it. So now what do I do. Post Office told me to tell the seller that I can not receive the package.|||"okay I bought some soap, seller sent media mail, I paid for 1st class. The post office inspected it and forwarded the package to St. Louis branch to be investigated. I am out the soap and my money. The package does not have confirmation on it. So now what do I do. Post Office told me to tell the seller that I can not receive the package." Seller owes you a full refund now (item price and the S&H paid) . If the seller balks, then just file the INR (Item Not Received) with either Ebay OR Paypal. You paid 1st class for S&H. Seller sent Media Mail (soap does not qualify) so this is the seller's problem with the post office and you/Ebay or Paypal for a full refund. The USPS is cracking down on sellers like this and the Buyer should never be out the product or money. Seller needs to either reship (No additional payment due from you) (correct way 1st class) OR refund in full. Get your refund now. If seller refuses then just file the INR . Email or call your seller and request a refund. To get seller's contact info (phone#) Link|||You have a filing deadline with Ebay and or Paypal of 45 days from the date of payment to get your refund. A good seller in this case would just refund or reship the item. If they do not refund or reship immedialey , just file with Either Ebay OR Paypal (not both) Ebay's Buyer Protection process Link * Note seller must prove delivery (NOT just that they shipped) to the buyer or Ebay / Payal will refund buyer. In this case, seller can not prove delivery. because the PO is holding the package for inappropriate actions on the seller's part in the manner they chose to ship.|||In sum, it's an easy win, not because of the improper mail class but no confirmation! Hopefully the seller learns a hard lesson, by prison time. (Or a warning letter from the PO. )~James~|||Personally, I'd ask the seller for an immediate full refund. If I didn't get it, I'd file a NPS. Look for your soap from another seller.|||Well I followed everyones advice and the seller refunded the money in full back to stating she didnt understand why it was fraud. I tried to explain. Thanks so much for your help. Danette||||||Wow a quick and speedy refund. She will understand when she hears from the PO dvgvintage|||What a numpty seller ! Why would anybody think they could get away with it ?||||||

Need Help----- Must Cancel PP Payment

I need help to cancel an unclaimed PP payment (which was paid with a credit card). I logged in- clicked pp account and clicked history subtab There is NO cancel option in the Order status/Actions column. How can I cancel the payment?|||Look here Link Link|||Curious, why is the payment unclaimed? Do not at the seller's urging pay via another method of payment. If it is unclaimed because the seller is new and has not set up their Paypal acct properly to accept all forms of payment, DO NOT pay via another unsafe form of payment. Seller may just need to upgrade their Paypal acct to a Seller's Premier acct to accept the payment.|||Auction number?|||Or, the seller had a bad email address in the listing.'You call some place paradise - kiss it goodbye' - Eagles, The Last Resort